Policies and Mechanisms for Seeking Support:

User Responsibilities:

1. Clearly articulate the problem to the technical and educational support representative through the available channels.

2. Adhere to conversational etiquette.

3. Show respect and refrain from any form of misconduct.

4.Avoid engaging in political or religious discussions.

5.Provide available evidence related to the problem, if any.

Technical or Academic Support Representative Responsibilities:

  1.  Professionally respond to user inquiries within the expected timeframe for each channel.

  2. Adhere to conversational etiquette.

  3.Show respect and refrain from any form of misconduct.

  4.Avoid engaging in political or religious discussions.

Support Request Procedure:

In the event of any issue with users of the e-learning system, they should use any available channel to communicate with the academic or technical support team. Clearly explain the problem, provide evidence or documentation if available, and await a response within one working day. If there is no response from the support team after one working day, users must contact the system administrator.

For support, contact: [email protected]