This
course has been developed to empower public and private companies and
organizations to implement the ISO 9001-2015 Quality Management System and
benefit from its specification.
enhancing
organizations and companies from the perspective of quality management, by
equipping auditors with the skills required to assess the quality management
system in accordance with ISO 9001-2015 standards.
This
course was developed to meet the standards of a recognized Quality Auditor
course by the International Register of Certified Auditors (CQI IRCA). More
information about CQI IRCA and its operation can be found in this student
package. The learning objectives for the course can be summarized as follows
(to understand):
The
purpose of the Quality Management System (QMS), quality management standards,
management system review, third-party certification, and the business benefits
of improving QMS performance.
The
role of the auditor in planning, conducting, reporting, and monitoring QMS
audits in accordance with ISO 19011 and ISO 17021 standards when required.
By the end of this course, participants will be
able to:
•
Understand the Purpose of the Quality
Management System, its structure, PDCA, and the Seven Quality Management
Principles.
•
Introduction to ISO 9000.
•
What is Auditing Exactly?
•
Process Auditing.
•
Audit Stages and Components.
•
Audit Planning on Site.
•
Initial Activities on Site (Opening
Meeting and Audit Checklists).
•
Information Gathering Techniques.
•
Reporting Audit Results.
•
Writing NCR - Corrective Actions.
•
Surveillance Audits, followed by the
Review
•
Exam.
- Explanation of course objectives.
- Introduction to trainees.
- Prior knowledge.
- Evaluation of prior knowledge.
- Introduction to Quality Management System (QMS) review.
- Review stages.
- Evaluation of review stage certificates.
- Auditor responsibilities and tasks.
- Evaluation of auditor responsibilities.
- Scope of the review.
- Evaluation of review scope.
- Quality policy.
- Evaluation of quality policy.
- Opportunities and risks.
- Evaluation of opportunities and risks.
- Review of support activities.
- Evaluation of support activity review.
- Review of process planning.
- Evaluation of process planning review.
- Review of performance measurement.
- Evaluation of performance measurement review.
- Review planning.
- Evaluation of review activity.
- First-level review.
- Evaluation of document review.
- Audit plan.
- Evaluation of audit plan.
- Checklist.
- Evaluation of checklist.
- Opening meeting.
- Evaluation of opening meeting.
- Gathering evidence.
- Annual review.
- Evaluation of evidence.
- Audit practice.
- Evaluation of audit practice.
- Final meeting.
- Evaluation of final meeting.
- Audit report.
- Evaluation of audit report.
- Review follow-up.
- Corrective action.
- Global auditor registration.
- Trial evaluation.
- Final evaluation.