Positive Interaction provides outputs from each project to its clients, and these outputs may be in the form of a comprehensive guide or a section of the guide. It includes the following points:

·      Guidance Manual:

It is a comprehensive guidance book focusing on management. It is specialized for employees working within or alongside the management. The guide includes job descriptions for employees to perform their tasks and meet the required standards. Guidance manuals provide guidance for work according to company policies, procedures, process maps, guidelines, specifications, and templates.

·      Policies:

Policies are designed to impact or define all key decisions and procedures, and all activities taking place within the boundaries set by the executive management.

·      Standard Operating Procedures (SOPs):

These are specific methods used to express policies in the day-to-day operational procedures of the institution. They are documented instructions for operating the process and assist in providing services for tasks and duties.

·      Instructions:

These are binding decisions related to specific subjects directed at relevant parties or individuals. Any employee must not violate these instructions.

·      Process Map (Flowcharts):

A visual summary (graphic algorithm) of the decisions made, such as production, storage, transportation, and flows (movement of information and materials) that constitute a process or operation from start to finish. It is a flowchart that illustrates how the system works, where errors and waste occur. This information is used to identify, document, study, and improve the system.

·      Guidelines:

Aimed at facilitating the understanding of specific procedures in order to save time and effort for company employees and their clients.

·      Specifications:

The precise statement of requirements to be met or essential characteristics required by the client and that the seller must provide. Specifications are usually written in a way that enables both parties to measure compliance.

·      Forms:

A document consisting of a standardized template. This template aims to collect specific information from the applicant. The analyzed information is then used for business transaction purposes.

Positive Interaction follows a scientific approach in its fishing process through the following points:

1.       Identify and analyze job requirements through a job analysis process.

2.       Prepare a suitable job description for each vacant position.

3.       Start advertising and searching for competencies.

4.       Prepare the initial shortlist of applicants.

5.       Conduct psychometric and technical interviews.

6.       Prepare the final shortlist of applicants.

7.       Arrange the final interview between the parties.