CBP™ Professional – Foundation Level “Business Etiquette”

The CBP™ Professional-Business Etiquette program focuses on establishing the optimal behaviors in the work environment, through the development of successful professional skills and behaviors in different cultures and situations.

This program is essential for anyone who wants to learn the necessary behaviors that should be enjoyed by everyone in the work environment. The trainee acquires the skills and methods needed to develop these behaviors and often make them naturally the actions of those in a professional work environment. Through the participation of trainees in realistic practical scenarios, interactive skills will be developed to master these skills in the context of professional communication within the work environment. This professional program focuses to strengthen and develop the best methods of successful communication with individuals according to specific factors, according to international standards. This helps understand how to identify and choose best practices for everyday behaviors with customers.

By the end of this course, participants will be able to:

•               Know and explain what is meant by professional behaviors

•               Be professional in work environment

•               Discusses meeting protocol in the ballroom

•               Applies professional telephone manners and behaviors within the work environment

•               Applies sound behaviors in online communication and emails

•               The importance of appearing professionally within the work environment

•               Dealing with people with special abilities in a professional manner

•               Go beyond the challenge of cultural diversity within the work environment

•               Resolve any dispute that may arise due to differences of opinion within the work environment in a professional manner.