CBP™ Professional-Business
Communication focuses on building effective business communication skills,
through training in the use of the most successful and effective strategies to
reach the stage of mastering communication skills so that these skills will
become instilled into his personality and gradually affect his behavior.
By the end of this
course, participants will be able to:
•
Define what is meant by professional
communication.
•
Concludes the foundations of
professional communication.
•
Identifies potential barriers to
effective communication.
•
Limit successful strategies to
overcome those obstacles and constraints.
•
Compare verbal and non-verbal
communication.
•
Infer the basic requirements for
effective communication.
•
Describes the basic elements of
writing official letters at work.
•
Explains the importance of target
audience analysis in achieving effective communication.
•
Identifies key elements of message
structure in a typical manner.
•
Evaluates the role of written
communication.
•
Conclude the advantages of effective
written communication.
•
Formulates creative persuasive
writing.
- ?What is Business Communication
- A Business Communication Model
- Barriers to Communication
- Strategies for Overcoming Barriers
- Verbal vs Non-verbal Communication
- Communication Basics
- Defining your Message
- Analyze your Audience
- Structuring your Message
- Roles of Written Communication
- Good Written Communication
- Develop an Effective Writing Style
- Letter and Memo Formats
- Good News and Persuasive Correspondence
- Persuasive Messages
- Managing Report Writing
- Parts of Report
- E-Mail Communication
- Online Communication
- ?What is Tactful Writing
- Rules to Tactful Writing
- Writing a Bad News Letter
- Strategies for Persuasive Writing
- Writing a Persuasive Letter
- Guidelines for Effective Oral Communication
- Key components to Enhance Oral Communication
- Elements of Good Oral Communication
- Speech Styles or Delivery Formats
- Active Listening and Observation
- Telephone Etiquette
- Answering the Telephone Courteously
- Handling Rude or Impatient Callers
- Screening Calls
- Checking Messages and Returning Calls
- Importance of Non-Verbal Communication in Business
- Presenting a Professional Image
- How the Business Environment affects Communication
- The different types of Presentations
- Persuasive Presentations
- Presentation Anxiety
- Appropriate Attire for Presentations
- Critical Points when Preparing for a Presentation
- Simple Techniques for Using Visual Aids
- ?What is a Visual Aid
- Tips for Preparing and Using Visual Aids
- The importance of the use of Technology in a Presentation
- The importance of a Presentation Checklist
- What to include on the Checklist
- Understanding Conflict
- The role of Values
- Conflict Resolution Styles
- Selecting a Conflict Resolution Style
- Conflict Resolution Strategies
- Active Listening
- Cross-cultural Challenges