To develop the participants' abilities to
manage crises and risks faced by organizations, and to enhance their readiness
to confront risks in the work environment.
By the end of this course, participants will be able to:
•
Provide participants with basic
knowledge and skills on how to efficiently and effectively deal with crises.
•
Prepare participants to engage in
crisis management.
•
Develop participants' ideas on crisis
management and treatment using a scientific approach.
- Terms and Definitions: Risks, Incidents, Accidents, Disasters.
- Types of Crises.
- The Concept of Crisis, Illustrative Examples.
- Stages of Crisis Management.
- The Difference Between Crisis Management and Crisis Management by Crisis.
- The Crisis Life Cycle.
- Causes of Crises.
- People's Reactions to Crises.
- Practical Exercises.
- Pre-Crisis Stage.
- Post-Crisis Stage.
- Crisis Stage.
- Communication Management in Crises.
- Practical Exercises.
- ISO 31000 Risk Management - Concept and Types of Risks.
- ISO 31000 Risk Management - Principles of Risk Management.
- ISO 31000 Risk Management - Risk Management Strategy.
- ISO 31000 Risk Management - Specification Clauses.
- ISO 31000 Risk Management - Benefits and How to Start Risk Management.
- ISO 22301 Crisis Management.
- Practical Exercises.