Certified Call Center Agent
Agent
training certification improves your customer experiences, center morale and
financial results. Also, surveys show agents appreciate employers who develop
them as professionals. Our certification teaches agents the frontline skills
and tools needed for success – yours and theirs.
By the end of this
course, participants will be able to:
•
Have the skills that create great
customer experiences
•
Better understand how to connect with
customers and build customer loyalty
•
Handle customer complaints, diffuse
anger and negotiate appropriately
•
Appreciate the importance of good
communication and vocal quality
•
Bring a positive attitude to work and
contribute to morale
•
Tips and tools for working at home as
a contact center agent
•
The course also includes a special
supplement focused on working during a pandemic or other emergency.
Course Curriculum
- The Mission of Agents
- Customer Service Behaviors and Skills
- Role of an Agent
- Complaint Handling
- Pandemic Special Supplement
- At Home Agents
- Agent Skills
- The Customer is Ready ... Are You?
Instructor
Super admin
Administrator
Admin of ejaabi
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