Certified Call Center Supervisor
Supervisors are both key to contact
center success, and among the least trained of contact center professionals –
which can harm performance, morale and productivity. This Supervisor
Certification provides the building blocks for great supervisors. The course
makes participants look at their role from a higher level and imparts the
day-to-day skills that lead to success.
By the end of this
course, participants will be able to:
•
Gain actionable insights on their
leadership role
•
Understand what motivates agents to
perform at their best
•
Hone time management skills for the
benefit of agents and the team
•
Identify listening styles and coaching
skills that are key to superior results
•
Certification will make your
supervisors the frontline turbochargers of your center.
Course Curriculum
- Leading as a supervisor
- time management
- Listen and communicate
- Connect staff
- Training basics
- Cooperative Training
- Teamwork
Instructor
Super admin
Administrator
Admin of ejaabi
Trainees Feedback
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